F A Q

Here you'll find quick answers to common questions about orders, shipping, payments, returns, and customer support. If you can't find what you're looking for, please reach out to us directly—we're always happy to help!

🛡️ Warranty & Trust

Do you offer any warranty for your watches?

Yes, we provide a 30-day functional warranty. This warranty covers movement issues but does not cover damage from misuse or water exposure.

Will you restock sold-out watches?

Often, yes. Please contact us via WhatsApp to confirm restock availability or request similar recommendations.

Is my payment information secure on your site?

Absolutely. All transactions are securely encrypted, and we never store your payment information.

Can I get a refund if I’m not satisfied?

Yes. Products can be refunded if returned unused and in original condition within 7 days. Refunds are processed within 3–5 business days.

📱 Customer Support

How can I contact customer support?

You can reach us via WhatsApp:

+1 970 208 2372
+852 9294 6582

Our team typically responds within 1–2 hours during business hours.

What should I do if there is a problem with the product I received?

Please contact us via WhatsApp with clear photos or videos within 48 hours of delivery. We'll promptly provide you with a suitable solution.

🚚 Shipping & After-Sales

How long does delivery take to my country?

Delivery usually takes 5–10 business days for most regions, including the US, UK, and Europe. Please allow additional time for remote areas.

Can I return or exchange the watch?

Yes, returns or exchanges are accepted within 7 days of receiving your watch, provided it remains unused and in its original condition.

Can I cancel my order after payment?

Yes, cancellations are accepted within 12 hours of purchase. Beyond this timeframe, your order might already be processed or shipped.